Return policy

At Solvapes, we want you to shop with confidence. We offer a 1-3 day return policy starting from the date you receive your order.

To be eligible for a return, items must be unused, unopened, and in their original packaging, with all original labels intact. Proof of purchase and video or photographic evidence is required for all return requests.

To initiate a return, please contact us at info@solvapes.com. Once your request is approved, we will provide detailed return instructions and the appropriate return address. Returns sent without prior authorization will not be accepted.

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item due to our error, contact us immediately. In such cases, we will arrange a replacement or refund and cover the return shipping costs.

For returns based on customer preference (such as a change of mind), the customer is responsible for return shipping costs.

Certain items are non-returnable, including opened products, custom orders, and items restricted by safety or hygiene regulations. If you are unsure whether an item is eligible for return, please contact us before initiating the process.

Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be processed to the original payment method within 10 business days. Please note that original shipping fees are non-refundable, and bank processing times may vary.

If you have any questions or concerns, our team is always here to help.